Portrait of Sherry

Sherry Doggendorf
UX Designer & Researcher

I design clear, humane services for complex, high-stakes systems.

10+ years in UX strategy, research and design, from shop-floor manufacturing software to Medicare.gov. I started as a developer, so my designs are made to ship.

Now: designing case management tools with CMS · Remote

See selected workGet in touch
  • 10+ years in UX Strategy, research and interaction design
  • Developer turned designer Designs grounded in how software gets built
  • Civic tech and enterprise CMS, Medicare.gov, Abas ERP

Selected work

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Mock-up of the redesigned Payment Suspension record with placeholder data: a summary sidebar with status chips and navigation, and an Information tab with program type, allegations and source.

01 · Featured

Redesigning the Payment Suspension Record

Payment suspensions hold a provider’s Medicare payments while fraud or overpayments are investigated. I took the record that tracks them from research through design, moving it out of a legacy system and backing each requirement with what investigators and CMS told us.

UX Designer & ResearcherUnified Case Management, CMS2025Password by email

  1. The Mental health and substance use disorders page on Medicare.gov, shown on a laptop, with the 988 crisis line message near the top and an illustration of two women talking.
    02

    Making Mental Health Coverage Easier to Find

    People on Medicare had no clear path to mental and behavioral health care. I researched who was looking and why, then designed a resource page that brings coverage, care options and next steps into one place.

    UX Designer & ResearcherMedicare.gov2023

  2. Examples from the UCM component library: controls, a date picker, forms and selection, feedback messages, list states, menus, a tooltip, the contextual action bar and a snackbar.
    03

    Rebuilding a Design System to Match the Code

    The UCM design system lived in Sketch and no longer matched the Angular code it described. I rebuilt it in Figma around Angular Material, with tokens and documentation, so designers and developers name things the same way.

    UX Designer & ResearcherUnified Case Management, CMS2024Password by email

  3. Three phone screens from the redesigned production app: setup by type of task, a list of running work orders, and attendance tracking.
    04

    Redesigning a Production App for the Shop Floor

    Shop floor workers avoided features in a cluttered, outdated app. Research with them shaped a redesign I also helped build, around saved machine settings, interruptions and each person’s role.

    Designer, Researcher & DeveloperAbas ERP2019Password by email

How I work

Research first, built to ship

View my résumé

  1. Research before requirements

    I ask one more “why” before anything gets built. A client once wanted a whole spreadsheet digitized; shadowing a worker’s day showed they needed only a few fields, which saved them money and training time.

  2. Design that ships

    I started as a developer, so my designs account for data, edge cases and effort. Engineers get specs they can build, and a pattern library they actually use.

  3. Grow the practice

    I’ve brought UX into teams where it barely existed, through maturity assessments, training and a UX Center of Excellence, so decisions rest on evidence instead of assumptions.

Kind words

“She is the most skilled user experience designer I have out of the 250 engineers that report to me.”
Steve Bailey

Steve Bailey

Chief Technical Officer, Forterro

“Sherry tackled a wide array of assignments with rigor and creativity… All of this gives her a wide-angle view of product creation and management as a whole.”
Travis Wilds

Travis Wilds

User Researcher, Bellese Technologies

“With Sherry, there is never a moment where she says, ‘That’ll do.’ She is always looking for ways to take our apps and our software engineering practices to the next level.”
Andrew Huber

Andrew Huber

Software Engineer, abas USA